Privacy Policy

Information we collect

The information we receive depends on how you interact with us. It may include:

• Contact details: your name, business email address, telephone number, company, job role and country.
• Project requirements: machinery interests, production capacity, installation location, project timelines and details you include in an enquiry or quotation request.
• Communications: messages, attachments and correspondence relating to products, projects or support.
• Technical information: hosting or security services may record IP addresses, browser and device information, requested pages and access times. Optional analytics may collect usage information when enabled.

Please include only information relevant to your enquiry, and ensure you are authorised to share any personal details belonging to someone else.

How we use information

Information may be used to respond to enquiries, recommend suitable equipment, prepare quotations, coordinate projects and provide installation or after-sales support. Technical information may also support website operation, troubleshooting and security.

Depending on the interaction and applicable law, processing may be based on your consent, steps taken at your request before a contract, performance of a contract, legal obligations or other legally permitted business purposes.

If you choose to receive product updates or marketing communications, you can ask us to stop those communications at any time.

Cookies & external services

Cookies and similar technologies may be used for essential website functions. Optional analytics, advertising features or embedded media may use additional cookies if those services are enabled. Consent is required before optional tools run where applicable law requires it.

You can manage cookies through your browser and through any consent controls available on the website. Restricting cookies may affect some features.

External links and embedded services may be operated by independent providers. Their handling of information is explained in their own privacy notices.

Information sharing

Relevant information may be shared with authorised team members and service providers who support website hosting, IT, communications or the delivery of requested products and services.

Information may also be disclosed to professional advisers or authorities where necessary to meet legal requirements, resolve disputes or protect lawful rights. The information involved depends on the purpose of the disclosure.

International processing

Enquiries may come from customers outside India, and some website or business service providers may operate in other countries. Any international transfer of personal information is subject to applicable transfer requirements and safeguards.

You can contact us to ask about the processing locations and safeguards relevant to your information.

Retention & security

We retain information for as long as needed for its purpose, taking into account the status of an enquiry or customer relationship and relevant legal, accounting or dispute-related requirements. Information is deleted or anonymised when it is no longer needed, unless there is a lawful reason to retain it.

We aim to protect personal information using organisational and technical safeguards appropriate to the information and the risks involved. No internet transmission or storage system can guarantee absolute security.

Your privacy choices

Depending on applicable law, you may be able to:

• Request access to information held about you or ask for an explanation of its use.
• Ask for inaccurate information to be corrected or for information to be deleted.
• Withdraw consent for processing that relies on that consent.
• Object to or restrict certain processing, or request data portability where those rights apply.
• Opt out of marketing communications and raise a privacy concern or complaint.

Contact us using the details below. We may need to verify your identity before responding. Requests are handled in line with applicable requirements, including any lawful exceptions. Where available, you may also raise a concern with the relevant data protection authority.

Children’s privacy

This website is intended for business and professional enquiries, rather than services directed at children. If you believe a child has submitted personal information, contact us so that the circumstances can be reviewed and appropriate action taken.

Policy updates

This policy may be revised to reflect changes in our website, services or applicable requirements. The date at the top identifies the latest revision. Additional notice will be provided where required.